Glonur Global Nursing

Terms & conditions


The website and any related mobile application (hereinafter referred to as the “Platform”) is owned, maintained, operated and managed by RIG Engineer Consultancy and Management Services Private Limited (hereafter referred in this document as “GLONUR®”/ “We”/ “Us”). Any access to the Platform or use of the Services, offered by GLONUR® through the Platform (“Services”), is subject to your acceptance of these Terms & Conditions (“T&Cs”). These T&Cs will apply to you, the user (“You” or “User”), and, as applicable, Users who want to make hospital appointments through the Site, and Users who want to register hospitals, including but not limited to public hospitals, private hospitals, clinics, day-care centre, luxury clinic, federal hospitals.  

GLONUR reserves the right to take whatever lawful actions it may deem appropriate in response to an actual or suspected violation of these Terms & Conditions of Use, including without limitation, suspending or terminating any account you have created on this Online Services.

We encourage you to read these terms very carefully as all uses of our Platform and/or Services is governed by these same T&Cs.

  1. Definitions: The words and terms below, when used in this contract, have the meaning given here unless the context implies otherwise and will govern the User’s use of the Platform.
    1. Agreement  These Terms & Conditions, together with the Privacy Notice & Advertising Policy, contain the exhaustive list of provisions & principles that govern the relationship between Glonur® and its Users.
    2. Entity or Entities - shall mean any business, individual, partnership, joint venture, agency, governmental agency, body or subdivision, association, firm, corporation, Limited Liability Company or other entity of any kind.

    3. Glonur®, Us/We/Owner – RIG Engineer Consultancy and Management Services Private Limited, a company registered with the State of Kerala, India under a Company Identification Number U74110KL2014PTC035855 and holder of the Glonur® trademark.

    4. User or You – A person who has an account with Glonur® and/or who uses our Services.

    5. Privacy Notice  The document available at

    6. Representative – A person duly authorised or empowered to pursue the interest of others

    7. Person – Any individual, a company, partnership, joint venture, association, organisation, institution, trust or agency, having a distinct legal character.

    8. Service(s) – Any software, whether or not in downloadable format, accessible or otherwise used by you through the website, allowing you to take advantage of the Platform and the functionalities presented thereon.

    9. Terms & Conditions – The provisions outlined in this document.

    10. Platform:  

    11. Advertising Policy – The document available at
  2. Interpretation:  In these Terms & Conditions, unless the context requires differently:                                                                                                                      

    1. References to these Terms & Conditions include references to any amended Terms & Conditions, which supersede these Terms & Conditions.

    2. Unless otherwise stated, in case of conflict between these Terms & Conditions and any other document referred to in these Terms & Conditions, these Terms & Conditions shall prevail.

    3.  References to Glonur® or the trademark holder shall be deemed to include their respective successors, beneficiaries and/or transferees.

    4. Section headings are for reference only and shall not affect the interpretation of these Terms & Conditions.

    5. References to gender include every gender & references to the singular include the plural and vice versa.

    6. References to servers or ‘our server’ or ‘our servers’, if appropriate, include a reference to third party servers or servers used to provide the Services or the Platform.

    7. Any sentence introduced by the words ‘containing’ or ‘including’ or similar expression is indicative & does not limit the meaning of words that follow and will be considered ‘without limitation’.

  3. Acceptance: By registering an account with Glonur® you confirm that you have read and understood these Terms & Conditions, which may be modified from time to time, and acknowledge that they will govern the access to and use of our Service and/or Platform.

    1. The Agreement applies to the usage of the Platform and comes into force as soon as you tick the acceptance box during the registration process and create your account. Ticking the box confirms to us that you have read, understood and accept these Terms & Conditions without any reservations or purpose of evasion.

    2. Any rights not expressly granted in these Terms & Conditions are reserved.

    3.  If you do not entirely agree with these Terms & Conditions, you should immediately cease to use our Services and/or Platform. Any activity you may engage in before accepting these Terms & Conditions is strictly your responsibility & may not be transferred nor imputed onto us under any circumstances.

    4. It is users’ responsibility to check and go through the updated version of terms and conditions of the website.

  4. Nature and Applicability of Term: Please carefully go through these terms and conditions (“Terms”) and the privacy notice available at GLONUR (“privacy notice”) before you decide to access the Website or avail of the Services made available by us. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and GLONUR in connection with your visit to the Website and your use of the Services (as defined below).

    1. This Agreement applies to all services made available by GLONUR on its Website and for the ‘Nurses’ website there are separate Terms and Conditions and Privacy Policy, before using another website kindly go through their terms and conditions as GLONUR will not be liable for other 

    2. This Agreement applies to you whether you are a user of the Website or a patient, his/her representatives/attendant/relative/friend or affiliates (“you” or “User”) The Services may change from time to time, at the sole discretion of GLONUR, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.

    3. This Agreement defines the terms and conditions under which you are allowed to use the Website and describes how we shall treat your account while you are registered as a hospital with us. If you have any questions about any part of the Agreement, feel free to contact us at

    4. By downloading or accessing the Website to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing of any Service, you signify your acceptance of this Agreement. We reserve the right to modify or terminate any portion of the Agreement at any time and for any reason without prior notification.

    5. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website are also considered as part of the Agreement.

    6. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail of any Services.

    7. Your access to the use of the Website and the Services will be solely at the discretion of GLONUR. The Agreement is published in compliance with, and is governed by the provisions of Indian law, including but not limited to:

      a. the Indian Contract Act, 1872, b. the Indian Information Technology Act, 2000 read with the rules, regulations, guidelines and clarifications framed thereunder, including the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 and the Indian Information Technology (Intermediaries Guidelines) Rules, 2011.

  5. Warranties & Disclaimer: The information and online services contained in or accessed through this Website are designed for informational purposes only and to help users more easily access information about hospitals and request an appointment in available hospitals globally. It should not be regarded as a substitute for any hospital; this website is only for providing information related to hospitals. 

    1. Our Services are built using commercially reasonable efforts, but we make no general or specific promises about the Services or the possible results or outcomes from using them.

    2. You acknowledge and agree that the Services require the provision of or access to certain information to function and operate as intended, and that accordingly, to the maximum extent permitted by applicable law, we are not liable for any error, defect or failure (whether to operate as intended or at all) in connection with the Services arising directly or indirectly in connection with:

      1. Any non-provision of a valid and functioning email address or contact information.

      2. any incorrect, inaccurate or lack of or insufficient access to your information such as contact information

      3. Any failure to complete or provide the minimum configuration requirements necessary for the Services to operate or be used as intended.

      4. Any unavailability of your data and/or devices.

    3. The contents of this Website are provided on an “as is” or “as available” basis without warranties of any kind. GLONUR makes no representation or warranty, either express or implied, as to the accuracy, reliability, completeness or fitness for any particular purpose of any information contained or referenced in this Website.

    4. Your continued use of the website following the publishing of updated terms and conditions will be taken to mean that you have read and agree to the changes. Access to the website we work hard to ensure the website is always up and available, but we cannot guarantee that the website will not have downtime for any reason.

    5. GLONUR does not assume any risk for your use of this Website.

    6. GLONUR shall not be liable for any direct, indirect, incidental, special or consequential damages whatsoever, including, without limitation, damages for loss of profit as a result of the access, use or inability to use of this Website. GLONUR does not make any warranty or guarantee as to accuracy, completeness, currency, or reliability of any content available through this website and the online services will be uninterrupted, secured, error-free or free of all viruses and/or other harmful elements.

    7. We and our affiliates and licensors do not make, and expressly disclaim, any warranty or representation that:

      1. You can or may use or enjoy the Services without interference,

      2. Any or all of the functions and actions performed or provided by, or expected to be performed or provided by, the Services will meet your requirements, be uninterrupted, available, secure, defect-free or error-free or perform or achieve any particular outcome or effect, and

      3. Any defects, bugs, flaws, errors or issues in the Services will be corrected.

    8. You further acknowledge and agree that the Services are not intended or suitable for use in situations or environments where the failure or time delays of, or errors or inaccuracies in, the Services and functions provided by the Services could lead to death, personal injury, financial loss, reputational loss, or physical or environmental damage, including without limitation the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, life support, financial systems or weapons systems.

    9. No oral or written information or advice given by us or our authorized representative shall create a representation or warranty, and you acknowledge and agree that you will not rely on any such information or advice.

    10. You are responsible for verifying any information before relying on it. Use of the website and content available on the website is at your own risk.

  6. Licence: The materials on this Web Site belong to or are licensed to us. The materials are protected by Indian and foreign copyright laws. There are some important rules about copying these materials. You may e-mail, download, or print copies of the materials on this Web Site, but only for your personal, non-commercial use. When you e-mail, download, or print a copy of the materials on this Web Site, you must also include all copyright and other notices that are in the materials, including the copyright notice on the bottom of the page.

    1. No license or right to use any trademark contained on this Site is granted whether by implication or otherwise and any use of any trademark contained on this site is expressly prohibited unless authorized in writing by the trademark holder.

  7. Content Ownership and Copyright Conditions of Access: The contents listed on the Website are

    1. User-generated content, or

    2. Belong to GLONUR and its Partners.

    3. The information that is collected by GLONUR directly or indirectly from the Users shall belong to GLONUR and its Partners. Copying of the copyrighted content published by GLONUR or its Partners on the Website for any commercial purpose or to earn profit will be a violation of copyright and GLONUR and its Partners reserve their rights to take action under applicable law accordingly.

    4. GLONUR authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering, sharing, storing and communicating only as per this Agreement. The contents of the Website, App, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, "GLONUR Content"), are the property of GLONUR or its Partners and are protected under copyright, trademark and other applicable laws. User shall not modify the GLONUR Content or reproduce, display, publicly perform, distribute, or otherwise use the GLONUR Content in any way for any public or commercial purpose or personal gain.

    5. User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

  8. Rights and Obligations relating to Content:  As mandated by Regulation 3(2) of the IG Rules, GLONUR hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:

    1. Belongs to another person and to which the User does not have any right to;

    2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

    3. Harm minors in any way;

    4. Infringes any patent, trademark, copyright or other proprietary rights;

    5. Violates any law for the time being in force;

    6. Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing;

    7. Impersonate another person;

    8. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

    9. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

    10. Users are also prohibited from:

    11. Violating or attempting to violate the integrity or security of the Website, App or any GLONUR Content;

    12. Transmitting any information (including job posts, messages and hyperlinks) on or through the Website or App that is disruptive or competitive or prejudicial to the provision of Services by GLONUR.

    13. intentionally submitting any incomplete, false or inaccurate information;

    14. Making any unsolicited communications to other Users.

    15. Using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website.

    16. Attempting to decipher, decompile, disassemble or reverse engineer any part of the Website.

    17. Copying or duplicating in any manner any of the GLONUR Content or other information available from the Website.

    18. Framing or hotlinking or deep linking any GLONUR Content.

    19. GLONUR or its Partners, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information (as mentioned above) generated by Users, or on being notified by the appropriate Government or its agency that the Website is being used by the User to commit any unlawful act and/or is being used in violation of Clauses 5 shall be entitled to remove or disable access to the material or information that is in contravention of Clause 5. GLONUR is entitled to act, as required by the IG Rules, within 36 hours of obtaining such knowledge and, where applicable, work with Users to disable such information that is in contravention of applicable law. GLONUR shall also be entitled to preserve such information and associated records for production to governmental authorities for investigation purposes.

    20. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy notice) by a User, GLONUR has the right to immediately terminate the access or usage rights of the User to the Website, App and Services and to remove non-compliant information from the Website.

    21. GLONUR may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. GLONUR will comply with any duly issued government or court directions to disable access to the User-generated information, should it be found to be illegal by a competent governmental authority.

  9. Intellectual Property Rights: The contents of the Website and App are protected by intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on the Website and App are prohibited. The logos, service marks and trademarks ("IP Marks") displayed on the Website are the property of GLONUR or its Partners or have been licensed to GLONUR or its Partners by the relevant owners for use. The User may use this material only as expressly authorized by GLONUR or its Partners and shall not copy, transmit or create derivative works of such material without express authorization from GLONUR or its Partners.

    1. The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website or App that is protected by copyright or other proprietary rights of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website or App with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution. Nothing on the Website should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without written permission from GLONUR.

  10. Limited Rights: You may use the Services only for the intended purposes and in any case only as permitted by applicable laws and regulations and these Terms. Your use of the Services does not grant you ownership of any intellectual property rights in our Services or any content that you may access. You also may not use any logos, trademarks or branding or content that may be used or made available in our Services without our explicit written permission.

    1. We may modify, suspend or stop providing any part or all of the Services at any time. We will aim to provide as much notice as may be reasonably practicable at our discretion.

    2. You may not directly or indirectly copy, modify, distribute, sell, translate, adapt, disassemble, reverse-engineer, extract the source code from, lease, license or transfer communicate, capture, reproduce, perform, manipulate, create derivative works from or based upon, republish, upload, edit, post, transmit, publicly display, frame, link, distribute, or exploit any part of our Services, our content or source code, or software provided by us, or otherwise use the Services, content or source code on any other web site, other networked computer environment or in any medium now known or hereafter developed, or assist or enable or purport to authorize anyone to do any of the foregoing (each, an "Unauthorized Use"). Any Unauthorized Use constitutes an infringement of the copyrights and other proprietary rights of GLONUR and/or its licensors and content providers and constitutes a violation of these Terms. Any violation of copyright laws may be subject to severe civil and criminal penalties.

  11. Conditions of Use: You must be 18 years or older or attain majority under applicable law to use this Service. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to GLONUR that you are 18 years of age or older and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement. If you are under 18, you must the consent of your parent or legal guardian to use the Services.

    1.  You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

    2.  You must provide your legal full name, a valid email address, and any other information requested to complete the signup process.

    3.  Your login may only be used by one person - a single login shared by multiple people is not permitted. 

    4.  You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

    • You are responsible for all information given and activity that occurs under your account.
  12. Booking Appointments: While GLONUR will try to ensure a confirmed appointment with a medical service provider (like a doctor or diagnostic lab) for a User who requested an appointment on the Website or App, GLONUR or its Partners do not guarantee that the User will get a confirmed appointment. Further, GLONUR and its Partners have no liability if such an appointment is confirmed but later cancelled, postponed or rescheduled by the hospital or medical service provider, or the medical service provider is not available as per the given appointment time.

    1. GLONUR or its Partners may provide value-added services which connect Users directly to the medical service providers via video call, voice call, text message, online chat or other electronic means and the information exchanged between the User and the medical service provider is stored and used following the Privacy Policy. However, it is at the discretion of the User, to avail such Service if it is available.

    2.  Once an appointment to any hospital is made by any user then the terms and conditions and privacy policy of that hospital will be applicable and GLONUR will not be a party to it as we are just an information providing platform. 

    3.  Contact details, email and phone number of any registered hospital displayed can be changed without prior notice.

    4.  GLONUR takes no responsibility as to the correctness of contact details provided by any registered hospital on the website, it is the duty of the user to verify the contact details first and then make an appointment. 

    5.  You understand and agree that any interactions and associated issues with other Users including but not limited to your health issues and your experiences are strictly between you and the other Users. You shall not hold GLONUR or its Partners responsible for any such interactions and associated issues and GLONUR will not be held liable for the same. For the avoidance of doubt, the Services are not to provide any healthcare or medical advice or diagnosis and hence GLONUR and its Partners are not responsible for any medical or other outcomes between you and the medical service providers you interact with, according to any interactions on the Website. If you decide to engage with a medical service provider to provide medical services to you, you do so at your own risk. GLONUR or its Partners shall not be responsible for any breach of service or service deficiency by any medical service provider you connect, engage or transact with using the Website. We advise you to perform your investigation or get feedback before selecting a doctor or any other service provider available on the Website.

    6. Without prejudice to the generality of the above, GLONUR or its Partners will not be liable for:

      1. Any wrong medication or treatment quality being given by the doctor(s), diagnostic service provider(s), pharmacy(s), or any medical negligence on part of any of the above;

      2. Any type of inconvenience suffered by the User due to a failure on the part of the medical service provider including the doctor to make himself/herself available at the appointed time, no show by the doctor, inappropriate treatment, or similar difficulties;

      3. Cancellation or rescheduling of booked appointment or any variance in the fees charged;

      4. Any medical eventualities that might occur after using the services of a doctor, diagnostic lab services, pharmacy, whom the User has selected, based on the information available on the Website or with whom the User has booked an appointment or performed a transaction through the Website.

    7.  GLONUR shall not be liable, under any event, for any comments or feedback given by any of the Users concerning the services provided by another User. All such feedback should be made following applicable law. The option of Users to give feedback remains at GLONUR’s sole discretion and may be modified or withdrawn at its sole discretion. GLONUR may moderate such feedback at any time. GLONUR shall not be obliged to act in any manner to give effect to the content of Users’ feedback.

  13. Hospital Registration: Any hospital will not be registered with GLONUR if the phone number and email id are not verified. 

    1.  The registered hospital will be given an option to opt for appointment services. 

    2.  Registered hospital if opted for appointment services through GLONUR then hospitals must call the person who made an appointment within 3 hrs.

    3.  Hospitals have to tell the users their terms and conditions while confirming an appointment with any user. 

    4.  It is the duty of a registered hospital 

    5.  If a registered hospital is charging appointment fees then it's the duty of that hospital to inform the user of the charges involved beforehand, and the refund policy of that hospital will be applicable in that case, GLONUR will not be responsible for the monetary transactions between user and hospitals. 

    6.  In the case of a registered hospital, GLONUR will not be liable for the accuracy of the data provided by any user to the hospital while making an appointment.

    7.  GLONUR will be not liable if no appointments are made from this website to any registered hospital. 

  14. Online Payment: The Website and App provide you with the ability to pay online through a third party payment gateway for some of the Services available on the Website or App.

    1.  If you choose to pay online, you may be directed to a third-party payment gateway to enable the processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third party payment gateway. 

    2.  GLONUR shall not be liable:

      1. If any transaction does not fructify or may not be completed.

      2. For any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations

      3. In respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.  

  15. Cancellation and Refund Policy: 

    1.  The refund process will be initiated once after confirmation that services have not been provided to the applicant. Refund claim receives from the applicant will be processed after approval from the competent authority.

    2.  No interest on excess payment will apply to the applicant. 

    3.  No refund policy for the Registration fee.

    4.  For the cancellation process of registration, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days.

    • For any dispute related to any transaction, please contact us at the Office of Accounts Department, GLONUR within 3 days of the transaction date, after that no monetary dispute will be considered.
  16. No Doctor-Patient Relationship & Not for Emergency Use: Some of the content, text, data, graphics, images, information, suggestions, guidance and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between GLONUR and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.

    1. It is hereby expressly clarified that the Information that you obtain or receive from GLONUR, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. In no event shall GLONUR be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

    2. The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are a User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service, hospital, doctor or appropriate medical professional directly.

  17. Communication & Actions by Third Party: As an information service, the Services also need to communicate with you. You, therefore, agree that we will be, and you consent to us, sending you messages relevant to your use of the Services.

    1. In addition to communications that are intrinsic to the Services, we may also send you administrative and service messages, announcements about the Services (including new features and/or components) and other information.

    2. may offer, from time to time, login to the Services through third parties such as Facebook or Google. If you choose to do so, you do so at your own risk and we cannot be responsible for any data you have transmitted to such third parties.

  18. Third-Party Content: This Website may contain hyperlinks to other websites that are owned or operated by third parties. Such linked websites are not under the control of or maintained by GLONUR and therefore GLONUR is not liable for the contents or services available through any such websites. Use of the hyperlinks and access to such linked websites is entirely at your own risk.

  19. Modification, Termination & Account closure: We continually make changes and improvements to the Services and will aim to provide as much notice as may be reasonably practicable at our discretion. This includes adding or removing functionality or features.

    1. We may terminate or suspend access to any part or all of our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and conditions agreement if we determine in our sole discretion that your use of the Services is abusive in any way.

    2. Otherwise, you may terminate your use of the Service by cancelling your account and using the service termination feature on the GLONUR platform. After termination, none of your information will be accessible to you and you are solely responsible for steps to retain your information before termination. This does not interfere with your right under applicable personal data protection law, as applicable.

    3. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

    4. We may suspend or terminate your use of the Platform or terminate your access to the Platform, at our sole discretion & without any liability to you or any third party. 

    5. Without prejudice to any other remedy available to us, Glonur® reserves the right to suspend or terminate your account or to strike down a job posting, and refuse to provide any or all of its Services to you if (i) you breach the letter or spirit of any of these Terms & Conditions, (ii) we are unable to verify or authenticate any information you provide to us, or (iii) we believe, in our sole discretion, that your actions may cause harm to our Users or us, or are contrary to the legitimate interests of the Platform.

    6. You have the right to cancel your account at any time by using the ‘Delete My Account’ function within your profile. Upon initiation, you will be required to verify the request through an OTP verification from your registered mobile number before the account deletion process commences.

    7. Upon termination or closure of your account, you agree & acknowledge that your rights to use the Platform & Services shall immediately cease.

  20. End-User Account and Data Privacy: The terms “personal information” and “sensitive personal data or information” are defined and reproduced in the Privacy Policy.

    1.  GLONUR may by the Services, collect information relating to the devices through which you access the Website, location from which you access and anonymous data of your usage. The collected information will be used only for improving the quality of the Services and to build new services.

    2.  The Website allows GLONUR and its Partners to have access to Users’ email or phone numbers, for communication and analytics.

    3.  The Privacy Policy Sets Out:

      1. The type of information collected from Users, including sensitive personal data or information.

      2. The purpose, means and modes of usage of such information.

      3. How and to who GLONUR will disclose such information

      4. Other information mandated by the aforesaid Rules.

  21. Privacy Information: Through your use of the website and services, you may provide us with certain information. By using the website or the services, you authorize the owner to use your information in India and any other country where GLONUR operate. 

    1. Information We May Collect or Receive: When you register for an account, you provide us with a valid email address and may provide us with additional information, such as your name or billing information from external applications you use to access Our Website, or we may receive information through various web technologies, such as cookies, log files, web beacons or others.

    2.  How We Use Information: We use information gathered from you to ensure your continued good experience on Our Website, including through email communications. We may work with third-party providers.

  22. How You Can Protect Your Information: If you would like to disable our access to any passive information we receive from the usage of technologies, you may choose to disable cookies in your web browser. If you choose to terminate your account, GLONUR may store some information about you for future reference.

  23. Privacy Policy: Your privacy is important to GLONUR. Your personal information is given through online registration, appointment making forms, feedback forms or any other communication channel within this Website will be kept strictly confidential. Information collected is shared only with our authorised staff, to provide better services. For example, our staff may contact you to confirm your appointment details. “Cookies” are small pieces of information that certain websites employ to store on the user’s hard drive, personalised browsing settings. Similarly, we may require cookies to help run certain services on this Website. You may set up your web browser security level to deny or accept cookies and if you do reject cookies from our site, some of our sites may not work properly.

  24. Spam Policy: You are strictly prohibited from using the website for illegal spam activities including gathering email addresses and personal information from others or sending mass commercial emails.

  25. Reviews and Feedback: By using this Website, you agree that any information shared by you with GLONUR or with any other person, medical service provider or anyone else using the Website, App or Services will be subject to our Privacy Policy.

    1. You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”). The role of GLONUR in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. GLONUR disclaims all responsibility concerning the content of Critical Content, and its role concerning such content is restricted to its obligations as an ‘intermediary’ under the said Act. GLONUR shall not be liable to pay any consideration to any User for re-publishing any content across any of its or its Partners platforms.

    2. Your publication of reviews and feedback on the Website is governed by Clause 21 stated hereinafter. Without prejudice to the detailed terms stated in Clause 21, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. GLONUR at its sole discretion may choose not to publish your reviews and feedback if so required by applicable law, and following Clause 9 of these Terms. You agree that GLONUR may contact you through telephone, email, SMS, or any other electronic means of communication for:

      1. Obtaining feedback concerning Website, GLONUR’s services; and/or

      2. Obtaining feedback concerning any medical service providers on the Website or App; and/or

      3. Resolving any complaints, information, or queries by medical service providers regarding your Critical Content;

      4. You agree to provide your fullest co-operation further to such communication by GLONUR.

  26. Customer complaints and disputes: If you have a complaint or are experiencing difficulty with our Service you can raise a complaint with our customer support team via the e-mail address included at the bottom of this page.

    1.  Any complaint or claim of any nature should be communicated to us as soon as possible by contract with our customer support team and no later than three months after the issue has occurred.

    2.  Glonur® commits to respond to complainants with the results of the enquiry within one month from the date of the lodgement of the complaint and will endeavour to provide prompt resolution of the issues at hand.

    3.  If you have reason to believe that another user has not followed or complied with their obligations under these Terms & Conditions, please, escalate the issue to our customer support team, using the e-mail address . In your referral, please, provide full details of the nature of your complaint and the materials to which the complaint relates.

    4.  If a User submits a complaint or a claim, Glonur® reserves the right at any time, without prior notice and without prejudice to any subsequent proceedings, to close the User’s account, deny access to all or part of the Platform.

  27. Access and Interference: 

    1. You agree that you will not:

      1. Use any robot, spider or another automatic device, process or means to access the Online Services, 

      2. Use any manual process to monitor or copy any of the material on this site or for any other unauthorized purpose without the prior written consent of GLONUR.

      3. Use any device, software or routine that interferes with the proper working of the Online Services.

      4. Attempt to interfere with the proper working of the Online Services, (v) take any action that imposes an unreasonable or disproportionately large load on the GLONUR infrastructure. 

      5. Access, reload or “refresh” transactional pages, or make any other request to transactional servers, more than once during any given time interval.

    2.  You agree that you will not use the Online Services in connection with criminal or civil violations of applicable provincial, state, federal or international laws, regulations or other government requirements, including theft or infringement of copyrights, trademarks, trade secrets or other types of intellectual property; fraud; forgery, theft or misappropriation of funds, credit cards or personal information; and threats of physical harm or harassment. Sending spam or other duplicative or unsolicited messages is an unacceptable use of the Online Services.

    3. You also agree that you will not use the Online Services: 

      1. To transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel or defamation.

      2. For the distribution of offensive materials, including obscene, indecent and hateful materials.

    4. You agree that you will not use (or attempt to use) the Online Services to violate the security of a network, service or another system. Examples of prohibited activities include hacking, cracking into, monitoring or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.


    1. Our total liability for any claims under these Terms is limited to the amount you paid to us to use the Services (or, at our choice, the equivalent supply of Services) in the 12 months preceding the relevant cause of action, but not exceeding the amount of one hundred dollars (the U.S.$100.00)

    2. We will not liable for any loss or damage that is not reasonably foreseeable.

    3. The foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.

  29. Software and Downloads: If GLONUR permits you to download or otherwise access such Online Services, the Online Services (including any data or images incorporated in or generated by the Online Services’ software) is licensed to you. You do not receive title to this software, and you may not distribute or use the software other than to use the applicable feature or service of the Online Services as offered by GLONUR. You may not modify, adapt, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of such software. Except as expressly provided, you may not create any derivative works of the software or any services available on the Online Services. This license is revocable at any time without notice and with or without cause. You agree to destroy or return to GLONUR  all copies of the software upon revocation of your license to the software and/or termination of your access to the Online Services. The software is subject to all restrictions on use, disclaimers of warranties and other provisions in these Terms & Conditions of Use. If the software is also subject to a separate end user license agreement, the terms of such end user license agreement shall control any conflict between those terms and these Terms & Conditions of Use.

  30. Updates to your devices: Please note that if you are using downloadable applications from GLONUR, updates to your device’s systems or firmware may render your use of the applications incompatible. GLONUR does not warrant that the Online Services will be compatible with any updates to, or prior versions of, your devices GLONUR may, but is not obligated to, provide you with updates to the Site or applications that improve compatibility with updated mobile devices.

  31. Data Charges: To the extent that your use of the Online Services or any GLONUR platform requires, or permits utilization of, wireless, cellular data or internet access, you are independently responsible for securing the necessary data access service. For example, concerning your mobile devices, the provider of your data plans may charge you data access fees in connection with your use of the Online Services and GLONUR website. You are solely responsible for all such charges payable to third parties.

  32. Indemnity: You agree to indemnify, defend and hold GLONUR, its affiliates, directors, officers and employees harmless from all damages, losses, claims, liabilities, expenses and costs (including legal costs), in connection with or arising from (1) your access of this Website and/or use of the online services, (2) any violation of any of these terms and conditions of use.

  33. Governing law and jurisdiction: These terms shall be governed by the Indian Laws and the internal substantive laws of India excluding its conflict of law provisions, regardless of your country or state of origin or where you access the Platform, and regardless of any principle of law that may provide for the application of the law of another jurisdiction. The courts of Kochi, Kerala, India shall have jurisdiction over all matters arising out of or concerning the use or access of the Platform.

  34. Breach of these Terms & Conditions: Glonur® reserves the right to seek all remedies available at law & equity in respect of a breach of these Terms & conditions.

  35. Severability: The provisions of this User Agreement are severable, and if any provision of this User Agreement is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforced. This Agreement may be assigned by us to an associated entity at any time, or a third party without your consent in the event of a sale or other transfer of some or all of our assets. In the event of any sale or transfer, you will remain bound by this User Agreement.

  36. No Waiver: Our failure to act concerning an anticipated or actual breach by you or others does not waive our right to act concerning subsequent or similar breaches. Nothing in this section shall exclude or restrict your liability arising out of fraud or fraudulent misrepresentation.

  37. Communications: You consent to receive notices and information from us in respect of the Website and Services by electronic communication. You may withdraw this consent at any time, but if you do so we may choose to suspend or close your Account.

  38. Agreement to be bound: By using this website and registering with us, you acknowledge that you have read and agree to be bound by all terms and conditions on this website. 

  39. Force Majeure: GLONUR will not be deemed in default hereunder or held responsible for any cessation interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, an act of God, war, terrorism, armed conflict, Labour strike, lockout, or boycott.
  40. Cessation of Operation: GLONUR may at any time, in its sole discretion and without any advance notice to you, cease operation of the website and its services. No refund in case the website is closed down due to some unavoidable circumstances, then the hospital cannot claim

  41. Entire Agreement: These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. No oral Agreement will be considered.

  42. Changes: The most current latest and prevailing version of the Terms is available here: We may modify, update or replace these Terms from time to time and will aim to provide as much notice as may be reasonably practicable at our discretion. We will notify you of any changes by posting the new Terms at You are advised to review these Terms periodically for any changes.

    1. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Services.